Car Saathi firmly believes in the highest
standards of integrity in relation to information provided by its customers at
the time of interaction with the Company, and otherwise.
Users of Car Saathi may voluntarily while registering/interacting on Car Saathi Website/ social media, provide personal information viz. email address, name, phone number, etc.
Non- Personal information:
Information, (viz. type of internet browser and operating system used, domain name of the website from which You came, number of visits, average time spent on the site/mobile application, pages viewed etc.) may be picked up automatically and without explicitly being provided by You, but during your interaction with the Car Saathi Website by use of certain technologies, such as Cookies and Web Beacons.
Types of information received by Car Saathi
The following type of information about You may be collected and processed by the Company:
Information about your internet connection and mobile device
The equipment used by You to browse the Car Saathi Website
Your usage details in respect of the Car Saathi Website
Internet Protocol (IP) details/ address
Your Current Location, Device Location, Device Information, Communication Information to provide customized offerings.
Computer operating system
Preferences and settings such as time zone and language
Account / User Information – including but not limited to your name, address, email address, mobile / telephone number, gender, income, and any other information sought by Car Saathi at the time of your making an account with Car Saathi, or obtaining a quote from Car Saathi
Your searches, the results You selected from the search and other activities
Your browsing information (browsing length, details of online ads that You clicked on)
Your transactional information
Details in respect of your vehicle, including but not limited to make, model, identification details of the vehicle, prior use, history, insurance details, registration certificate details, etc.
Please note that the following list is only illustrative, and is by no means, exhaustive. Kindly note that any user-generated content such as reviews, blogs, testimonials etc. shall be treated by Car Saathi as its own.
Third party integration
You may access the Car Saathi Website through third-party websites over which Car Saathi has no control. You may optionally provide Car Saathi with information through third-party sign-in services such as Facebook, Pinterest, Twitter, Instagram, and Google Plus. In such cases, Car Saathi fetches and stores whatever information is made available to Car Saathi by You through these sign-in services. Please also note that Car Saathi reserves its rights to use information provided by You, in consonance with all relevant laws and guidelines.
How your information helps in providing you with a more optimized interface and experience
Car Saathi uses the information that You provide to enhance the functionality and improve the quality of your interaction with Car Saathi and to personalize your experience while using the Car Saathi services.
As part of CAR SAATHI services, You may provide your reviews, feedback, comments, ratings, photos, etc. on the public groups (Posts). The Company retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the Company, is false, malefice and misrepresenting. All Posts shall be publicly accessible and visible to all users and therefore, You should be careful about revealing any sensitive details about yourself in such Posts. The Company reserves the right to use and reproduce your Posts for any purpose. Further, the Company may share your Posts with the service providers, businesses or any other third party. If You delete your Posts from any of the public groups, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by any other user(s) of that public group.
You may opt out of receiving promotional emails from the Company by following the instructions in those emails. If You opt out, the Company may still send You non-promotional emails, such as emails about your account.
Cookie choices: Most web browsers are set to accept cookies by default. If You prefer, You can usually choose to set your browser to remove cookies and to reject cookies. If You choose to remove cookies or reject cookies, this could affect certain features of the CAR SAATHI Website.
How Car Saathi uses and shares the information collected
Car Saathi uses information collected from and about You for a variety of purposes, including (but not limited) to:
Processing and responding to your queries
Protect and improve the services that Car Saathi offer
Understanding users (what they do on our services, what features they like, how they use them, etc.), improving content and features of CAR SAATHI services (such as by personalizing content to your interests) , processing and completing your transactions, and making special offers
Sending You communications that You have requested or that may be of interest to You
Sending You questions that You may be able to answer if You have registered with Car Saathi, or have scheduled an appointment at a Car Saathi location or branch
Sending You information about your vehicle pursuant to your visit to a Car Saathi branch or location
Enabling and filtering advertisements that are relevant to you
Generating and reviewing reports and data about, and to conduct research on, Car Saathi user base and service usage patterns
Administering contests and sweepstakes
Providing you with customer support
Providing you with notices about your account
Internal purposes such as auditing, data analysis and research relating to Company’s services on Car Saathi Website
Carrying out Car Saathi obligations and enforcing rights arising from any contracts entered into between You and Car Saathi, including for billing and collection
Carrying out CAR SAATHI obligations that arise out all relevant statute in relation to your vehicle, and in relation to your transaction and interaction with Car Saathi
Allowing You to participate in interactive features offered by Car Saathi
Granting You opportunities to avail special offers/vouchers being offered by third parties by You being a customer of Car Saathi and/or showing your interest for the services of Car Saathi
Car Saathi is allowed to share the information, which you have shared on our Car Saathi Website, with our alliance partners. These alliances/ partnerships are done to provide perks and convenience to you. By clicking on the submit button, the Company and the partner will consider you an interested user and will use the details submitted by you to contact you and give you a customized experience of our services.
Car Saathi may use the information collected from you to enable Car Saathi to display advertisements to its advertisers’ target audiences. Even though Car Saathi does not disclose your personal information for these purposes without your consent, if You click on, or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria
Disclosure to third parties
Car Saathi shall be at liberty to disclose your information or part thereof to third party service providers who may facilitate the providing of services, on our behalf. These service providers have access to your data only to perform the tasks as stipulated by Car Saathi and are obligated not to disclose or use it for any other purpose. Car Saathi may also share personal information with third-party vendors, consultants, and other service providers who work for the Company, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which the Company disclose it to them.
In addition to the aforesaid, alliance partners/channel partners of Car Saathi may collect information with your consent from your mobile device like device location, device information (including storage, model, installed apps, Wi-Fi, mobile network) transactional and promotional SMS, communication information including contacts to provide customized offerings.
In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of Car Saathi for the purpose of this Agreement shall be:
Grievance Officer Name:
Mr. Ganesh Daundakr